Refunds and Billing Corrections

Request a refund

Contact support or your company billing administrator when you need a refund or billing correction. Include the invoice or payment identifier and explain the reason for the request.

Do not publish payment identifiers in public channels.

Original payment method

When possible, MaxLabs returns an approved refund to the original payment method. Your bank or card provider may need additional time to display the refund.

Account credit corrections

A refund for purchased account credit may also require a matching balance adjustment. This prevents refunded credit from remaining available for use.

If some credit has already been used, the refundable amount may be lower than the original purchase.

Subscription corrections

A subscription refund may reflect the unused portion of the billing period. Company seat changes may also affect the final refundable amount.

Track the request

Keep the payment, invoice, and refund identifiers until the correction appears on the original payment method.