Account Switching Issues

The Work account is missing

Confirm that you accepted the company invitation. Then ask an administrator to verify your membership and assigned seat.

The Work account says access is unavailable

The company seat may be inactive or no longer covered by the subscription. Switch to Personal or another Work account, then contact the company administrator.

The application asks you to reconnect

Reconnect when the saved authorization has expired or has been revoked. Choose Add account or Add or reconnect account, then approve the correct account in your browser.

You cannot switch during a task

Stop or finish the active task first. MaxLabs blocks mid-task switching so one task cannot use two billing accounts.

The wrong account was selected

Stop the task before sending more requests. Switch to the intended account and start a new conversation.

A removed Work account still appears

Remove the saved account from the application's account menu. Reconnect it only after the company restores your membership and seat.